Learn how to confirm your Monstercat order and what to do if you didn’t get a confirmation email.

If you completed checkout and saw a confirmation page, your order likely went through. You should also get a confirmation email within 5&#x2013;10 minutes.When will I get a confirmation email?You should receive your confirmation email shortly after placing your order. Please check your spam or promotions folder.What if I didn&#x2019;t get the email?If it&#x2019;s been more than 15 minutes, and you don&#x2019;t see the email in any folder, reach out to our support team with your name and email address.Still unsure? Contact us <a href="https://monstercat.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">here</a>.

How to Know if Your Monstercat Order Was Successful

Need to update your shipping address? Here's what to do if you entered the wrong one

Mistakes happen! Here&apos;s what to do if you entered the wrong shipping address.Can I update my address?Yes, if your order hasn&#x2019;t shipped yet. Contact us immediately with the correct address and your order number.What if my order has already shipped?Unfortunately, we can&apos;t reroute shipped packages. If it&#x2019;s returned to us, we&#x2019;ll reach out with next steps.Submit a ticket <a href="https://monstercat.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">here </a>if you just placed your order and need to change the address.

How to Fix a Wrong Shipping Address on Your Monstercat Order

Learn how to cancel or make changes to your Monstercat order before it ships.

We get it&#x2014;sometimes you change your mind. Here&#x2019;s what you need to know about modifying or canceling your order.Canceling your orderWe can cancel your order if it hasn&apos;t been processed yet. Please contact us as soon as possible.Changing your orderNeed to change a size or item? Let us know right away. We can make edits if the order hasn&apos;t shipped.<a href="https://monstercat.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">Reach out</a> to our team to request a change or cancellation.

How to Cancel or Change Monstercat Orders

Understand common reasons for Monstercat order cancellations and what to do next.

Below are possible reasons why your order was canceled and refunded: 1. You did not respond to an important email from us regarding a time-sensitive issue. 2. You may have placed a duplicate order and we automatically refunded it to make sure you were not charged twice. 3. Your order was flagged as &quot; Highly Fraudulent&quot; and was refunded (in this case, please place an order again and provide us with the following information in the &apos;Notes&apos; section during checkout): Billing address, last 4 digits of credit/debit card used, or PayPal account email address, your email address. If you have any questions or concerns please contact us.

Reasons Why Your Monstercat Order May Be Canceled

Having issues with payment at checkout? Follow these steps if your card is being declined.

If you&#x2019;re ordering from outside the U.S., your bank may charge a fee. Here&#x2019;s why.What is a non-sterling fee?It&#x2019;s a small charge from your bank for converting your payment into U.S. dollars.How to avoid surprisesCheck with your bank before ordering to see what they charge for international purchases.Should you need assistance please contact us <a href="https://monstercat.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">here</a>.

Understanding Non-Sterling Transaction Fees on International Orders

Here are some things to try if your card is being declined.Try this first<ul><li>Double check your billing address</li><li>Use a different card or payment method</li><li>Contact your bank</li></ul>Still stuck?Reach out <a href="https://monstercat.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">here </a>and we&#x2019;ll help you check for issues on our end.

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Unsure why you were charged more than once? Here's what it could mean and how to fix it.

Seeing multiple charges can be confusing. Here&#x2019;s what might be happening.What this usually meansMost often, these are pending authorizations&#x2014;not real charges. They should disappear within a few days.What to do nextCheck your bank account after 2&#x2013;3 business days. Still seeing an issue? <a href="https://monstercat.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">Contact us</a> with a screenshot.

Why You Might See Multiple Charges from Monstercat

See what payment options are accepted by Monstercat, including credit cards and Klarna.

We accept a variety of secure payment options for your convenience.Accepted Payment Methods:<ul><li>Visa</li><li>Mastercard</li><li>American Express</li><li>PayPal</li><li>Venmo</li><li>ApplePay</li><li>GooglePay</li><li>ShopPay</li></ul> Notes:<ul><li>We do not accept checks or money orders.</li></ul>If you&#x2019;re having trouble at checkout, <a href="https://monstercat.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">get in touch&#xA0;</a>with us.

Tracking Orders, Payments & Receipts