Shop

Submit a Ticket

Monstercat

Start a Return<a href="https://help.electricfamily.com/support/solutions/articles/47001233948-our-return-policy" id="isPasted">&#xA0;</a> <iframe src="https://app.shiphero.com/returns/50660/?language=en" width="100%" height="100%" style="min-height: 900px;" class="iframe" frameborder="0" sandbox="allow-scripts allow-forms allow-same-origin allow-presentation"></iframe>

Start a Monstercat Return

Monstercat Return Policy & Portal

How to Know if Your Monstercat Order Was Successful

How to Fix a Wrong Shipping Address on Your Monstercat Order

How to Cancel or Change Monstercat Orders

Reasons Why Your Monstercat Order May Be Canceled

Understanding Non-Sterling Transaction Fees on International Orders

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Why You Might See Multiple Charges from Monstercat

Which Payment Methods are Accepted by Monstercat

Tracking Orders, Payments & Receipts

How to Use a Gift Card On Monstercat

How to Apply a Discount or Promo Code on your Monstercat Order

Troubleshooting Gift Cards & Discount Codes for Monstercat

Gift Cards, Promo Codes & Discounts

When Will My Monstercat Order Ship?

How to Track Your Monstercat Order

Does Monstercat Offer Expedited Shipping?

What to Do If Your Monstercat Order Arrives in Multiple Shipments

What to Do If Your Monstercat Package is Marked Delivered but Missing

Does Monstercat Ship Internationally?

Which Shipping Carrier Will Deliver my Monstercat Order?

What Happens if your Monstercat Package is Returned to Sender?

Shipping Times, Carriers & Delivery Info

What is Monstercat's Return Policy?

Holiday Discount and Promo Codes

I paid for expedited shipping, why hasn't it shipped?

Where is my Black Friday/Cyber Monday order?

Holiday Shipping Delays

Marked Delivered but not arrived?

Extended Holiday Return Window

Updating or Correcting Shipping Addresses for Holiday Orders

Handling Out-of-Stock and Backorder Items During the Holidays

Carrier and Delivery Delays

Holiday Orders 2025

How to Wash & Care for Monstercat Merch

Start a Monstercat ReturnUpdated 6 months ago